12th Office Management and Secretaryship - TamilNadu State Board (English Medium)

12th Office Management and Secretaryship - TamilNadu State Board (English Medium)

Office Management and Secretaryship 12th Std - 12th Office Management and Secretaryship

Chapter 1: Introduction to Management

1. Introduction to Management
2. Meaning of Management
3. Definition of Management
4. Characteristics of Management
5. Importance of Management
6. Levels of Management
7. Distinction between Administration and Management
8. Functions of Management
9. Manager and Important Functions
10. Role of Manager
11. The Millennium Manager
12. Managerial Skills

Chapter 2: Planning

1. Introduction of Planning - Office Management and Secretaryship
2. Meaning of Planning
3. Definition of Planning
4. Nature of Planning (Characteristics or features of planning)
5. Importance of planning
6. Limitations of Planning
7. Process or Steps Involved in Planning
8. Types of Planning
9. Methods of Planning

Chapter 3: Organising Function

1. Introduction of Organisation
2. Meaning of Organisation
3. Definition of Organisation
4. Nature of Organisation (Characteristics)
5. Advantages of Organisation
6. Steps in Organisation Process
7. Formal and informal organisation - Definition, Merits, Demerits
8. Line organisation - Types, Merits, Demerits, Suitability of Line organisation
9. Line and Staff organisation - Merits, Demerits
10. Functional organization - Merits, Demerits, Suitability
11. Organisational Chart - Presentation, Uses, Limitations

Chapter 4: Decision Making

1. Introduction of Decision Making
2. Meaning of Decision Making
3. Definition of Decision Making
4. Characteristics of Decision Making
5. Importance of Decision Making
6. Factors Affecting Decision Making
7. Process of Decision Making (or) Steps Involved In Decision Making
8. Types of Managerial Decision - Office Management and Secretaryship

Chapter 5: Coordination and Direction

1. Introduction of Coordination and Direction - Office Management and Secretaryship
2. Meaning of Coordination
3. Principles of Coordination
4. Nature of Coordination
5. Importance of Coordination
6. Types of Coordination
7. Problems in Coordination
8. Steps for effective coordination
9. Direction - Meaning, Definition and Characteristics of Direction
10. Importance of Direction
11. Techniques of Direction
12. Delegation : Meaning, Definition, Characteristics
13. Supervision - Meaning, Definition, Principles

Chapter 6: Delegation of Authority

1. Delegation of Authority - Introduction, Meaning, Definition
2. Principles of Delegation
3. Characteristics of Delegation of Authority
4. Steps in Delegation
5. Meaning of Centralization and Decentralization
6. Meaning of Departmentation
7. Types of Departmentation - Its Advantages and Disadvantages

Chapter 7: Leadership and Communication

1. Leadership - Introduction, Meaning, Definition
2. Characteristics of Leadership
3. Leader Vs Manager
4. Importance of Leadership
5. Functions of Leadership
6. Kinds of Leadership Styles - Advantages, Disadvantages
7. Qualities of a Successful Leader
8. Business Communication - Introduction, Concept, Definition, Characteristics
9. Characteristics of Communication
10. Purpose of Communication
11. Principles of Communication
12. Communication Process
13. Benefits of Communication
14. Types of Communication
15. Forms of Communication - Advantages and Disadvantages
16. Barriers to Communication
17. How to overcome the Barriers to Communication

Chapter 8: Motivation

1. Motivation - Introduction
2. Meaning of Motivation
3. Definition of Motivation
4. Characteristics of Motivation
5. Steps in Motivation
6. Merits of Motivation
7. Types of Motivation
8. Theories of motivation
9. Maslow�s Hierarchy of Needs Theory - Theories of motivation
10. McGregor�s X and Y Theory - Theories of motivation

Chapter 9: Controlling

1. Controlling - Introduction, Meaning, Definition, Concepts
2. Objectives of Controlling
3. Characteristics of Control
4. Process of Controlling
5. Importance of Controlling
6. Merits and Demerits of Controlling
7. Techniques of Controlling

Chapter 10: Secretary

1. Secretary - Office Management and Secretaryship
2. Meaning of Office Secretary or Personal Secretary
3. Private Secretary - Office Management and Secretaryship
4. Types of Secretary - Office Management and Secretaryship
5. Definition of Secretary - Office Management and Secretaryship
6. Qualification of Company Secretary - Office Management and Secretaryship
7. Process for appointment of Company Secretary - Office Management and Secretaryship
8. Draft format of Board Resolution: Appointment of Company Secretary
9. Duties of the Company Secretary - Office Management and Secretaryship
10. Rights enjoyed by the Company Secretary - Office Management and Secretaryship
11. Liabilities of the Company Secretary - Office Management and Secretaryship
12. Restrictions of Company Secretary - Office Management and Secretaryship
13. Dismissal of Company Secretary - Office Management and Secretaryship