11th Office Management and Secretaryship - TamilNadu State Board (English Medium)

11th Office Management and Secretaryship - TamilNadu State Board (English Medium)

Office Management and Secretaryship 11th std - 11th Office Management and Secretaryship

Chapter 1 : Modern Office and Functions

1. Modern Office and Functions - Introduction, Meaning, Definition | Management and Secretaryship
2. Changing Office Scenario - Modern Office | Management and Secretaryship
3. Importance of Offices - Modern Office | Management and Secretaryship
4. Functions of Modern Office
5. Types of Office
6. Office Manager - Modern Office | Management and Secretaryship

Chapter 2 : Office Automation

1. Office Automation - Modern Office | Management and Secretaryship
2. Office Automation: Meaning, Definition, Merits, Demerits
3. Modern Equipment Used in an Office - Modern Office | Office Management and Secretaryship
4. Factors to be considered for selecting equipment - Modern Office | Office Management and Secretaryship
5. Office Furniture, Fittings and Accessories - Modern Office | Office Management and Secretaryship

Chapter 3 : Office Accommodation and Layout

1. Office Accommodation - Modern Office | Office Management and Secretaryship
2. Factors in Selecting Office Premises - Modern Office | Office Management and Secretaryship
3. Office Layout - Definition, Objectives, Importance | Modern Office
4. Open Office - Office Management and Secretaryship
5. Private Office - Office Management and Secretaryship
6. Office Environment - Office Management and Secretaryship
7. Points to be remembered - Office Accommodation and Layout - Principles, Factors | Office Management and Secretaryship

Chapter 4 : Office Stationeries and Forms

1. Office Stationeries and Forms - Office Management and Secretaryship
2. Need for Office Stationery and Supplies - Office Management and Secretaryship
3. Factors to be Considered for Selecting Office Stationery - Office Management and Secretaryship
4. Office Form - Meaning, Definition, Need, Advantages, Types, Factors
5. Office Form Sets - Office Management and Secretaryship
6. Loose Leaf Ledger - Advantages, Disadvantages | Office Stationeries and Forms

Chapter 5 : Filing and Indexing

1. Filing and Indexing - Office Management and Secretaryship
2. Meaning of Records - Office Filing and Indexing
3. Types of Records - Office Filing and Indexing
4. Records Management - Office Filing and Indexing
5. Filing - Advantages, Organization | Office Filing and Indexing
6. Types of Filing - Office Filing and Indexing
7. Classification of Files - Office Filing and Indexing
8. Indexing - Systems or Methods or Types of Indexing, Advantages, Merits, Demerits, Selection | Office Indexing

Chapter 6 : Electronic Data Processing

1. Electronic Data Processing - Office Management
2. Types of Data - Electronic Data Processing | Office Management and Secretaryship
3. Data Processing: Meaning - Electronic Data Processing | Office Management and Secretaryship
4. Types and Objectives of Data Processing - Electronic Data Processing | Office Management and Secretaryship
5. Modes of Data Processing
6. Components of EDP(Electronic Data Processing)
7. Role of Computers in Office
8. Computer Network � LAN, WAN, PAN, MAN
9. Internet and Intranet and Basic Internet Terms
10. Connections
11. Cybercrimes - Types, Securing the Electronic Transactions

Chapter 7 : Office Systems and Procedures

1. Office Systems and Procedures - Meaning, Definition, Principles, Benefits, Limitations
2. Flow of Work - Office Systems and Procedures
3. Office Manuals - Office Systems and Procedures

Chapter 8 : Secretarial Correspondence

1. Secretarial Correspondence: Meaning - Office Management and Secretaryship
2. Kinds of Secretaries - Office Secretaryship
3. Functions of a Secretary - Office Secretaryship
4. General Qualification of the Secretaries - Office Secretaryship
5. Business Letters: Meaning, Structure, Types
6. Procedure for Handling Inward Mail and Outward Mail
7. Procedure for Handling Outward Mail (or) Outgoing Mail
8. PIN Code or Postal Index Number (PIN)
9. Postal Services - Office Secretaryship
10. Telecommunication Services - Office Secretaryship
11. E-Mail Services - Office Secretaryship

Chapter 9 : Banking Services

1. Banking Services - Introduction
2. Meaning of Banking Services
3. Definition of Banking Services
4. Types of Bank Accounts/ Deposits
5. Modern Banking Services
6. Procedure for Opening Bank Accounts
7. Bank Pass Book (or) Bank Statement
8. Different Forms Used in Banks

Chapter 10 : Meeting and Report Writing

1. Meaning and Definition of Meeting
2. Documents to be Prepared Before and After Meetings - Office
3. Report Writing - Meaning, Definition, Types, Quality, Layout | Office

Chapter 11 : Public Relations

1. Definitions of Public Relations - Introduction, Definitions | Office
2. Importance of Public Relations - Office
3. Benefits of Public Relations - Office
4. Role of Public Relation - Internal and External
5. Public Relation Manager
6. Functions of Public Relation Office
7. Qualities of Public Relation Manager
8. Qualifications of Public Relation Manager - Office